Conditions for Size Exchanges and Returns
The most important thing to know is that you have 14 calendar days from the date you receive your order to request an exchange or return. After this 14-day period, we will no longer be able to process any exchanges or returns.
Please remember that we can only accept returns of items that are still in their original condition. This means we cannot approve a size exchange or return if the item arrives at our warehouse with any damage, unpleasant odors, or missing tags.
Each item must be packaged properly for shipping to prevent any potential damage during the return process. If you no longer have the original delivery bag, simply pack the items securely in a box.
Please note: For hygiene reasons, socks, underwear, earrings, and headbands are not eligible for exchanges or returns.
Size Exchanges and Returns
We understand that you may need to try on the garments you purchased from our online store, and for this reason, we give you up to 14 days to request a size exchange.
If you are not satisfied with the product you received and wish to return it, please note that returns and size exchanges carry a fee of $5.99 for the return shipping service to our warehouse.
For returns, this amount will be deducted from the total refund.
If you would like to exchange or return any of the items from your order, please contact us and we will provide you with instructions on how to proceed.
FAULTY PRODUCTS
It is the customer's responsibility to check the external condition of the parcel(s) and to make all relevant reservations upon receipt of the order.
In case of heavy damage to the package (open, damaged...), it is advisable to refuse delivery. If for any reason it has not been possible to refuse the package, you have 48 HOURS to contact us to make a complaint indicating the defects with photographs and videos of the material received such as the box, the transport label and the defective product in question.
You can contact us through the contact form on our website.
The information provided will be reviewed by the returns department and if the return is confirmed due to a fault, defect or receipt of the wrong product, Ugly Christmas Sweaters will take back the item at no cost to you and we will send you another product exactly the same in perfect condition.
Whenever a return due to a fault, defect or receipt of a wrong product is confirmed, we will replace the product. Only if the product is out of stock, you can choose to exchange it for another size, another model or the refund of the amount of that product.
Important: please remember that upon requesting a return you are confirming that the clothing items that you want to exchange or return have not been worn. As such, if the returned items show signs of having been used or are damaged, Ugly Christmas Sweaters can refuse the refund and take necessary legal actions.
