You have 14 calendar days after receiving your order to request any kind of return. Please remember that we can only process returns of clothing items that are in their original condition, with no signs of use or damage, and that have the label attached.

Each clothing item must be stored in its original wrapping and packaged adequately for delivery, to prevent any damage during shipment back to our facilities.

Naturally, Christmas socks, pants and boxers cannot be exchanged or returned for hygiene reasons.

If you want to exchange any of the clothing items in your order, contact us and we’ll give you instructions on how to proceed.


Contact us as soon as possible if a product you received is faulty or has any flaws. Addressing this problem is a priority to us and we will send you a new clothing item free of charge. The delivery company will deliver the new item and, at the same time, collect the faulty item to be brought back to our facilities.

Important: please remember that upon requesting a return you are confirming that the clothing items that you want to exchange or return have not been worn. As such, if the returned items show signs of having been used or are damaged, Ugly Christmas Sweaters can refuse the refund and take necessary legal actions.