You have 14 calendar days after receiving your order to request any kind of return. Please remember that we can only process returns of clothing items that are in their original condition, with no signs of use or damage, and that have the label attached.

Each clothing item must be stored in its original wrapping and packaged adequately for delivery, to prevent any damage during shipment back to our facilities.

Naturally, Christmas socks, pants and boxers cannot be exchanged or returned for hygiene reasons.

If you want to exchange any of the clothing items in your order, contact us and we’ll give you instructions on how to proceed.


It is the customer's responsibility to check the external condition of the parcel(s) and to make all relevant reservations upon receipt of the order.

In case of heavy damage to the package (open, damaged...), it is advisable to refuse delivery. If for any reason it has not been possible to refuse the package, you have 48 HOURS to contact us to make a complaint indicating the defects with photographs and videos of the material received such as the box, the transport label and the defective product in question.

You can contact us through the contact form on our website.

The information provided will be reviewed by the returns department and if the return is confirmed due to a fault, defect or receipt of the wrong product, Ugly Christmas Sweaters will take back the item at no cost to you and we will send you another product exactly the same in perfect condition.

Whenever a return due to a fault, defect or receipt of a wrong product is confirmed, we will replace the product. Only if the product is out of stock, you can choose to exchange it for another size, another model or the refund of the amount of that product.

Important: please remember that upon requesting a return you are confirming that the clothing items that you want to exchange or return have not been worn. As such, if the returned items show signs of having been used or are damaged, Ugly Christmas Sweaters can refuse the refund and take necessary legal actions.