Terms of service

Last updated: September 17, 2026.

1. SELLER INFORMATION

This website, available at https://uglychristmassweater.shop/ (the “Website”), is owned by:

  • Company name: COOL CHRISTMAS CLOTHING, S.L.

  • Trade name: Ugly Christmas Sweater.

  • Spanish tax identification number (NIF): B42975615.

  • Registered office: Plaza Castilla 3, 14 E1, 2, 28046 Madrid, Spain.

  • Mailing address: Las Fábricas 14, 28923 Alcorcón, Madrid, Spain.

  • Email: info@uglychristmassweater.shop.

  • Commercial registration: Registered with the Madrid Commercial Registry, volume 41,652, folio 120, sheet M-727932.

  • Spanish trademark registration number: N0391244.

These Terms and Conditions govern purchases of products through the Website.

2. PURPOSE AND SCOPE

These terms govern the contractual relationship between COOL CHRISTMAS CLOTHING, S.L. and the person making a purchase through the Website (the “Customer”).

By placing an order, the Customer confirms that they have read, understood, and accepted these Terms and Conditions, together with the Legal Notice, Privacy Policy, and Cookie Policy available on the Website. Acceptance of these documents does not itself constitute consent to optional marketing or nonessential cookies.

These terms apply to purchases made through the Website by consumers acting for purposes outside their trade, business, craft, or profession.

Orders for businesses, professional purposes, distributors, or any other commercial purpose are not handled through the Website’s standard checkout process. These orders must be requested in advance by emailing info@uglychristmassweater.shop and will be governed by the quotation, order confirmation, and any specific terms agreed upon, including payment by bank transfer.

This does not prevent a person engaged in a business or profession from purchasing as a consumer when acting for purposes unrelated to that business or profession.

3. REQUIREMENTS FOR PLACING AN ORDER

To place an order, the Customer must:

  • Have the legal capacity to enter into a contract.

  • Provide accurate, complete, and current information.

  • Have a delivery address in one of the destinations supported at checkout.

  • Accept these terms before completing the order.

Purchases by minors must be made with the authorization and supervision of their parents or legal guardians.

4. PRODUCTS AND INFORMATION PROVIDED BEFORE PURCHASE

We make reasonable efforts to ensure that product photographs, descriptions, sizes, colors, and other information accurately reflect the products’ characteristics. However, minor variations in color or appearance may result from screen settings, the device used, or manufacturing processes.

Before placing an order, the Customer will be able to review information including:

  • The product’s main characteristics.

  • The final price, including applicable taxes.

  • Shipping charges, where applicable.

  • Available delivery options.

  • The estimated delivery time for the selected destination and shipping method.

  • Cancellation and return conditions.

  • Available payment methods.

5. PRODUCT AVAILABILITY

All orders are subject to product availability.

If a product becomes unavailable or cannot be delivered after an order has been placed, we will inform the Customer as soon as possible. We may suggest an alternative, such as another available size or a similar product at an equivalent price.

A substitution will only be made with the Customer’s express agreement. If the Customer does not accept the proposed alternative, we will promptly refund the amount paid for the unavailable product using the same payment method used for the purchase.

We may limit the number of units of certain products that can be purchased when necessary for inventory availability, fraud prevention, or order management.

6. ORDERING PROCESS AND CONTRACT FORMATION

To place an order, the Customer must select the products, add them to the shopping cart, and follow the checkout instructions.

Before confirming the order, the Customer will be able to review and correct the information entered, including the selected products, delivery address, shipping method, and payment method.

The contract is formed when COOL CHRISTMAS CLOTHING, S.L. sends the Customer an order confirmation email. This email will include, at a minimum, the essential purchase details.

We will retain an electronic copy of the contract. The Customer may request information about their order by emailing info@uglychristmassweater.shop.

The contract will be concluded in English.

6.1. Order changes and cancellations

If the Customer needs to change or cancel an order, they must contact COOL CHRISTMAS CLOTHING, S.L. as soon as possible at info@uglychristmassweater.shop or through the customer service channels available on the Website.

Requests to change or cancel an order can be processed while the order has not yet been prepared or registered for shipment from the warehouse.

Once the order has been prepared, registered for shipment, or handed over to the carrier, we cannot guarantee that it can be changed or canceled. Changes to the delivery address are specifically governed by section 8.5.1.

If an order is already in the shipping process, COOL CHRISTMAS CLOTHING, S.L. will check its status and inform the Customer of the available options. If the order cannot be canceled or changed, the Customer may request a return under section 9 or exercise any applicable statutory right of withdrawal.

Changes are subject to product availability. Once an order has been prepared, changes to the product design, size, price, shipping method, or billing information cannot be made unless COOL CHRISTMAS CLOTHING, S.L. expressly confirms that the requested change is possible.

7. PRICES, TAXES, AND PAYMENT METHODS

Product prices are displayed in U.S. dollars (USD, $) for visitors from the United States and in euros (EUR, €) for visitors from the European Union countries we serve.

The final amount payable at checkout includes all applicable taxes. The total amount and the currency in which payment will be collected are clearly displayed before the Customer confirms the order.

Shipping charges and any other applicable order charges will be clearly displayed before the Customer confirms the order. Shipping charges vary according to the destination country and the shipping method selected.

All available shipping rates for the order and destination will be displayed during checkout before the Customer selects a delivery option.

The Customer will not be required to pay customs duties, import charges, or additional shipping charges for delivery of the original order beyond the final amount shown at checkout. Charges for returns and size exchanges are described separately in sections 9 and 10.

The Customer must pay the total amount shown in the final order summary. All payments made through the Website are processed through Shopify Payments.

Available payment methods will be displayed during checkout, before the order is confirmed, and will depend on the Customer’s country, the currency, eligibility requirements, and the methods enabled in Shopify Payments.

Payment methods outside Shopify Payments will not be offered through the Website.

We may conduct reasonable verification and fraud prevention checks. If an additional check is necessary, we may temporarily suspend order processing until the relevant information has been verified.

B2B orders agreed upon outside the Website must be paid by bank transfer, under the specific terms accepted by the parties.

COOL CHRISTMAS CLOTHING, S.L. may change product prices at any time without prior notice. These changes will not affect orders that have already been confirmed. The price for those orders will be the price displayed to and accepted by the Customer during checkout, except in the event of an obvious error as described below.

Although we take reasonable steps to keep pricing information on the Website accurate and current, an obvious and objectively recognizable pricing error may occasionally occur.

If such an error is identified, COOL CHRISTMAS CLOTHING, S.L. will inform the Customer as soon as possible and may cancel the affected order, refunding in full any amount paid using the same payment method used for the purchase.

For these purposes, obvious errors include listing a product at a zero price or at a clearly negligible, exceptionally low, or manifestly disproportionate price compared with its usual or market value, provided that the error would have been objectively apparent to the Customer when placing the order.

8. SHIPPING AND DELIVERY

8.1. Delivery areas and excluded destinations

Orders may be delivered to eligible addresses in the contiguous mainland United States and to addresses in the European Union countries supported at checkout.

For U.S. deliveries, we serve eligible mainland addresses in the 48 contiguous states and the District of Columbia, as well as selected areas of Alaska.

Delivery to Alaska is limited primarily to major population centers and is not available throughout the state. Availability depends on the specific delivery address and ZIP code. Available shipping options, charges, and estimated delivery times will be displayed at checkout. If no shipping option is available for the address entered, we cannot deliver to that location.

We do not ship to:

  • Hawaii.

  • Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or other U.S. territories, possessions, or outlying islands.

  • Offshore islands outside our mainland delivery area, including islands associated with otherwise eligible states.

  • APO, FPO, or DPO addresses.

  • U.S. military bases or other U.S. facilities outside our mainland delivery area.

Delivery availability is determined by the delivery address provided by the Customer. If a destination is not supported, the Website will not display shipping rates or methods for that address, and the Customer will not be able to complete an order for delivery to that destination.

Delivery areas may be updated for logistical or operational reasons or because of changes in carrier coverage. Any changes will apply only to future orders and will not affect orders that have already been confirmed.

8.2. Destinations, delivery options, and charges

Delivery areas, available shipping methods, charges, and estimated delivery times will be displayed during checkout before the Customer confirms the order.

Where available, the Customer may choose between different delivery options. Each option may have a different price and delivery timeframe.

Depending on the destination and selected service, we work with carriers such as GLS, FedEx, and DHL Express.

Further information is available on our Shipping page.

8.3. Delivery times

The estimated delivery time shown at the time of purchase depends on the destination, selected shipping method, product availability, and the carrier’s operational circumstances.

Delivery times are estimates and may be affected by circumstances beyond our control, such as transportation disruptions, weather conditions, customs delays, local public holidays, or events of force majeure.

8.4. Customs procedures and import charges

International shipments may be subject to customs clearance procedures.

Any applicable taxes, customs duties, import charges, or charges associated with delivery of the original order are covered by the final amount shown at checkout. The Customer will not be required to make an additional payment for these charges upon delivery.

Customs processing may affect delivery times even when no additional payment is due from the Customer.

8.5. Receiving an order and reporting shipping issues

The risk of loss of or damage to the products passes to the Customer when the Customer, or a third party designated by them other than the carrier, takes physical possession of the products.

We recommend checking the order upon delivery and reporting any visible damage to the packaging or products within 48 hours. Where possible, photographs of the packaging, shipping label, and affected item should be provided.

Prompt reporting helps us investigate the issue with the carrier and begin the necessary procedures. This 48-hour period is an operational recommendation and does not limit the Customer’s statutory rights.

8.5.1. Changes to the delivery address

The Customer is responsible for checking that the delivery address provided when placing the order is correct, complete, and accessible.

If the delivery address needs to be changed because of an error attributable to the Customer, the Customer must notify COOL CHRISTMAS CLOTHING, S.L. as soon as possible.

If the order has already been prepared or handed over to the carrier, changing the address will require us to contact the carrier to request a change or redirection. As a result, we cannot maintain the delivery timeframe originally provided.

8.5.2. Recipient unavailable and other delivery issues

If the recipient is unavailable at the time of delivery, the carrier may contact the Customer to arrange another delivery attempt or provide information about the pickup location where the order has been left, following the carrier’s operating procedures.

The Customer must respond to the carrier’s communications and take the steps necessary to receive or collect the order.

If an order is returned to its origin because the Customer supplied an incorrect address, was unavailable, failed to collect the order within the carrier’s specified period, or did not respond to the carrier’s communications, the Customer must contact COOL CHRISTMAS CLOTHING, S.L. to discuss the available options.

8.5.3. Delays, losses, and other shipping issues

If the Customer identifies or is notified of a shipping issue, notices a significant delay in the tracking information, or does not receive the order within the estimated delivery timeframe, the Customer must contact COOL CHRISTMAS CLOTHING, S.L. as soon as possible.

After receiving the notification, COOL CHRISTMAS CLOTHING, S.L. will take reasonable steps with the carrier to determine the shipment’s status, inform the Customer of the issue and the steps being taken, and arrange delivery as soon as possible.

If the order is confirmed lost or damaged beyond delivery, or delivery cannot be completed, we will offer the Customer a replacement order, subject to availability, or a refund of the amounts paid using the original payment method, according to the Customer’s choice.

8.5.4. Receiving an order after a refund or replacement

If the Customer receives the original order after a refund or replacement has been provided because the carrier previously confirmed that the order was lost, the Customer must contact COOL CHRISTMAS CLOTHING, S.L. as soon as possible.

COOL CHRISTMAS CLOTHING, S.L. will provide instructions for returning the package at no cost to the Customer.

If the Customer does not reasonably cooperate in returning the original order received after a replacement or refund, COOL CHRISTMAS CLOTHING, S.L. may take appropriate legal steps to recover it.

9. RETURNS AND CANCELLATION RIGHTS

9.1. Return request period

A Customer purchasing as a consumer has 14 calendar days from receipt of the order to request a return without giving a reason.

If a single order contains several products delivered separately, this period begins when the last product is received.

For U.S. Customers, this 14-day period is offered as part of our commercial return policy. It is not a statement that a general statutory cooling-off period applies to all U.S. online purchases.

For Customers entitled to a statutory right of withdrawal under applicable law, including eligible European Union consumers, this policy does not replace or restrict that right. Mandatory consumer rights remain unaffected by the conditions below.

9.2. How to request a return

The Customer must clearly communicate their decision before the applicable return request period expires. They may do so:

  • By emailing info@uglychristmassweater.shop.

  • Through our Contact page.

  • Through the other customer service channels available on the Website.

The request must include sufficient information to identify the order and the products the Customer wishes to return.

We will provide instructions on how to proceed. Information is also available on our Returns page.

9.3. Returning products and return charges

Returns accepted for processing are subject to a handling and return shipping charge of:

  • $5.99 for orders delivered in the United States.

  • €5.99 for orders delivered in the European Union.

This charge will be deducted from the refund.

Once a return has been requested, the Customer has 15 calendar days to download the return label provided through the return process and drop off the package at a collection point of their choice supported by that label.

Each product must be securely packaged to prevent damage during return shipping. If the original shipping bag is no longer available, the products may be packed securely in a suitable box.

If the package is not sent within this period, the return request may be canceled and store credit for the corresponding amount may be offered as a goodwill gesture.

If we have not received the package at our premises within 40 calendar days of the return request, the return will be canceled and no refund will be issued under this policy, provided that the failure to receive the package is not due to documented logistical issues attributable to the carrier.

Exceptionally, and solely as a commercial goodwill gesture, COOL CHRISTMAS CLOTHING, S.L. may offer store credit for the value of the product. Acceptance is voluntary, and this goodwill credit will not be treated as a monetary refund.

These procedural conditions do not override any mandatory return or refund rights under applicable law.

9.4. Refunds and condition of returned products

For returns accepted for processing, we will refund the price of the returned product or products and the original delivery charges, where paid, corresponding to the least expensive standard delivery option available.

Unless the Customer has selected store credit, the refund will be made using the same payment method used for the purchase.

The refund will be processed no later than 14 calendar days after the returned products are received at our premises. We may withhold the refund until we have received the returned products or the Customer has provided evidence that they have sent them back, whichever occurs first. Any shorter mandatory refund deadline under applicable law remains unaffected.

No fee or commission will be charged for issuing the refund itself. The return handling and shipping charge described in section 9.3 will be deducted from the amount refunded.

Returned products must be in their original condition. We will not accept garments under this return policy that, upon inspection at our warehouse:

  • Show signs of wear or use, including stains, tears, hair, or other evidence of handling beyond what is necessary to establish their nature, characteristics, and functioning.

  • Have unpleasant odors.

  • Have had their labels removed.

  • Are missing any parts or components, including those supplied with 3D or LED light-up products.

If the returned products do not meet these requirements, the return request will be canceled and the products will be sent back to the delivery address previously provided by the Customer. The Customer will be responsible for the cost of that shipment.

If the Customer does not respond through any of the Website’s available communication channels within 21 calendar days of our last communication about the return, COOL CHRISTMAS CLOTHING, S.L. will consider the return process closed.

These conditions do not restrict rights concerning defective or incorrectly supplied products or other rights that cannot be excluded under applicable law.

9.4.1. Choice of refund method and store credit

Before the return request is finalized, the Customer must choose between:

  • Store credit: a voucher for the corresponding purchase value, plus an additional 10% of the value of the returned products, capped at $5 per return request for U.S. orders or €5 per return request for European Union orders. The voucher expires three years after the date of purchase, except where applicable law requires a longer validity period.

  • A refund to the original payment method: the corresponding purchase amount and applicable original delivery charges will be refunded using the same payment method used for the purchase, subject to the return charge described in section 9.3.

The choice of refund method rests entirely with the Customer. COOL CHRISTMAS CLOTHING, S.L. will not change it without the Customer’s consent.

For billing reasons, the refund method cannot be changed once 40 calendar days have passed since the purchase, subject to any mandatory rights under applicable law.

The additional promotional amount can only be used as store credit, cannot be exchanged for cash, and cannot be combined with other discounts, promotions, or promotional codes.

9.5. Products excluded from returns and exchanges

For hygiene reasons, products from the socks, underwear, earrings, and headbands collections cannot be returned or exchanged under our commercial return and exchange policy.

This exclusion does not affect rights relating to defective or incorrectly supplied products or any statutory right of withdrawal that cannot lawfully be excluded.

10. SIZE EXCHANGES

A size exchange means replacing a product with the same product in a different size.

Size exchanges are only available when the requested size has the same price as the original product. Products with different prices cannot be exchanged, even if they belong to the same design or collection, as may be the case with certain children’s and adult sizes.

A size exchange is separate from a return for a refund or the exercise of a statutory right of withdrawal and is governed by this section.

The Customer may request a size exchange within 14 calendar days of the date the order is received by the Customer or a third party designated by them other than the carrier.

Size exchanges cost:

  • $5.99 for orders delivered in the United States.

  • €5.99 for orders delivered in the European Union.

The Customer may request a size exchange by emailing info@uglychristmassweater.shop, through our Contact page, or through the other customer service channels available on the Website. We will explain how to proceed.

Further information is available on our Returns page.

COOL CHRISTMAS CLOTHING, S.L. reserves the right to change the size exchange procedure without prior notice, without affecting the contractual or mandatory rights associated with orders already placed.

Once a size exchange has been requested, the Customer has 15 calendar days to download the return label provided through the exchange process and drop off the package at a collection point of their choice supported by that label.

If the package is not sent within this period, the request may be canceled and store credit for the corresponding amount may be offered as a goodwill gesture.

Products submitted for a size exchange must be securely packaged and in their original condition. An exchange will not be accepted if the products:

  • Show signs of wear or use, including stains, tears, hair, or other evidence of handling beyond what is necessary to establish their nature, characteristics, and functioning.

  • Have unpleasant odors.

  • Have had their labels removed.

  • Are missing any parts or components, including those supplied with 3D or LED light-up products.

For hygiene reasons, size exchanges are not available for products from the socks, underwear, earrings, and headbands collections.

If the requested size is unavailable, COOL CHRISTMAS CLOTHING, S.L. may offer the Customer an alternative product within an equivalent price range. Any substitution requires the Customer’s express agreement.

If an exchange cannot be arranged or the Customer does not accept the proposed alternative, the amount paid for the product will be refunded using the original payment method.

If the Customer does not respond through any of the Website’s available communication channels within 21 calendar days of our last communication about the exchange, COOL CHRISTMAS CLOTHING, S.L. will consider the exchange process closed.

Exchanges for a different design are not available. Customers wishing to purchase a different design must request a return under the applicable return conditions and place a new order.

11. DEFECTIVE PRODUCTS

If the Customer receives a product with a manufacturing defect or flaw, they must notify COOL CHRISTMAS CLOTHING, S.L. through the communication channels available on the Website or by emailing info@uglychristmassweater.shop.

Where possible, the Customer should include photographs or videos clearly showing the reported defect or flaw.

COOL CHRISTMAS CLOTHING, S.L. will review the issue. If a manufacturing defect or flaw is confirmed, we will replace the item with the same product at no cost to the Customer. Any return required for this purpose will also be free of charge.

If that product is sold out or otherwise unavailable and cannot be replaced, COOL CHRISTMAS CLOTHING, S.L. may offer a similar product at an equivalent price.

If an agreement cannot be reached or the Customer does not accept the proposed alternative, the amount paid for the defective product will be refunded using the original payment method.

Damage caused by external factors, accidents, normal wear and tear, misuse, or improper handling will not be treated as a manufacturing defect or flaw. Products whose original shape, composition, or condition has been altered, modified, or repaired by the Customer or by third parties not authorized by COOL CHRISTMAS CLOTHING, S.L. will not be treated as defective on account of those changes.

Nothing in this section limits remedies or warranties that cannot be excluded under applicable law.

12. PROMOTIONS AND DISCOUNT CODES

Promotions, discounts, and promotional codes are subject to the specific conditions stated for each campaign.

Unless expressly stated otherwise:

  • They cannot be exchanged for cash.

  • They may have an expiration date.

  • They may be limited to particular products, orders, territories, or customers.

  • They cannot be combined with other promotions.

  • They cannot be applied retroactively to orders that have already been confirmed.

We may cancel or correct promotions in the event of an obvious error, fraudulent use, or a breach of their conditions.

13. CUSTOMER SERVICE AND COMPLAINTS

For questions, issues, or complaints, the Customer may contact us through:

  • Email: info@uglychristmassweater.shop.

  • Contact form: Contact us.

We will respond within a reasonable period appropriate to the nature of the request.

14. INTELLECTUAL PROPERTY RIGHTS

All content on the Website, including text, photographs, designs, logos, trademarks, images, graphics, code, and audiovisual material, is protected by intellectual property rights.

Reproduction, distribution, adaptation, communication to the public, or any other unauthorized use is prohibited without the express written permission of the relevant rights holder, except as permitted by law.

15. DATA PROTECTION AND COOKIES

The processing of the Customer’s personal information is governed by our Privacy Policy.

The use of cookies and similar technologies is governed by our Cookie Policy.

Our Legal Notice is also available on the Website.

16. FORCE MAJEURE

We will not be liable for delays or failures to perform resulting from circumstances beyond our reasonable control, including transportation failures, labor disputes, severe weather, fires, floods, pandemics, administrative restrictions, telecommunications failures, wars, or other events of force majeure.

This provision does not affect any rights the Customer has as a consumer that cannot legally be excluded or waived.

17. SEVERABILITY

If any provision of these Terms and Conditions is declared void, invalid, or unenforceable, it will be interpreted or replaced to the extent necessary to preserve the purpose of these terms as far as possible.

The invalidity of one provision will not affect the validity of the remaining provisions.

18. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by Spanish law.

If the Customer is acting as a consumer, any dispute will be submitted to the courts with jurisdiction under the applicable rules, without prejudice to the Customer’s mandatory rights.

If the Customer is a consumer habitually residing in another country, this choice of law will not deprive them of the protection afforded by the mandatory provisions of the law applicable in their country of habitual residence.

19. CHANGES TO THESE TERMS

We may amend these Terms and Conditions when necessary because of legal, technical, operational, or commercial changes.

The terms applicable to each order will be those in effect when the Customer makes the purchase.